I'd like to inquire about using Naya Tex as our uniform supplier, who do I contact?
You may schedule an introductory call using the contact form on the website, by sending an email to info@nayatex.com,
or by calling us at +971 4 282 9290
What are your working hours?
How do I follow up on an order already placed with Naya Tex?
Feel free to use the contact form on the website or by sending an email to support@nayatex.com and/or info@nayatex.com
Do you have a Minimum Order Quantity (MOQ)?
Do I have to submitted designs for you to produce, or do you provide designs from your side?
Do you do any uniforms for extra-curricular activities?
If I want to order Jostens products, do I contact you or Jostens USA direct?
What graduation products does Jostens offer?
Jostens Products include:
- Graduation Gowns
- Diploma Covers and Certificates
- Honor Chords and Medallions
- Yearbooks
- Senior Apparel
How long do orders usually require for delivery?
Delivery depends on the type of order:
- School Uniform Orders for the whole school: Orders placed by December will be guaranteed delivery by August. (May be sooner based on your fabric requirement availability and quantity)
- School Uniform Order per student: Kindly contact your school’s administration.
- Senior Apparel Orders: Standard delivery usually requires 4 – 6 weeks (Based on the style and quantity ordered)
- Graduation Apparel Orders: Standard delivery usually requires 5 – 7 weeks (Based on the style, package, and quantity ordered)
- Medical Scrubs Orders: Based on order quantity
Do you charge extra to Made-To-Measure Uniforms?
What's your policy for refund or exchange?
For personalized items: No refund is available unless there is a manufacutring defect. (Upon receiving your item, the production team will assess your case prior to approving a refund). If in the unlikely case there is a manufacturing defect, Naya Tex has the right to supply you with a new item instead of a refund.
How do I know my size?
For non-School Uniform Items: You can refer to our size charts available during the ordering process.